App & Publisher Information
com.TutorConnect1. Introduction
Welcome to ExamConnect, developed and operated by Chitransh Consultancy. We are committed to safeguarding the privacy and security of our students and users. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use the ExamConnect mobile application and related web services.
2. Information We Collect
To provide high-quality mock test series, accurate scorecards, and ranking analytics, we collect the following information:
- Account Registration Details: Full Name, registered Mobile Number, Email Address, State, City, Class/Grade, and Target Exam (e.g. NEET, JEE, CUET, SSC, Banking, CBSE Boards).
- Academic Performance & Test Analytics: Mock test attempt responses, time spent per question, test scores, accuracy metrics, and All India Rank (AIR) calculations.
- Payment & Purchase Records: Category package purchases and transaction identifiers processed via encrypted payment gateways (e.g. Razorpay). We never store credit/debit card numbers or net banking passwords.
- Coarse Location (City / State): Selected by the student during registration to provide state/city-level test rankings and localized announcements.
🔒 Student Data Protection Commitment
ExamConnect does not sell, rent, or trade student personal information with third-party advertisers or marketing agencies. Collected data is utilized strictly for mock test delivery, scorecard evaluation, and account administration.
3. How We Use Your Information
Your data is used solely for legitimate educational and platform purposes:
- Delivering full-length test series, chapter quizzes, and subject mock exams.
- Generating instant performance reports, AI-driven strength & weakness insights, and All India Percentiles.
- Managing unlocked test category passes and user authentication.
- Sending crucial examination schedule reminders and scorecard updates.
4. Data Retention & Purge Schedule
We retain personal data only for as long as necessary to fulfill the educational services requested by the student:
- Active Accounts: Maintained for the duration of the student's study period.
- Inactive / Abandoned Accounts: Unverified or unused accounts older than 90 days are automatically flagged for server deletion.
- Financial Transaction Logs: Retained strictly as required by applicable taxation and financial accounting legal compliance laws.
5. User Data Rights & Account Deletion (Google Play Compliance)
Under Google Play user data policies and applicable privacy laws, every user has the absolute right to request the permanent deletion of their account and all associated personal data. Users do not need to log in to the mobile application to delete their account.
- In-App Deletion: Go to Profile Screen → Scroll down → Tap Delete My Account Permanently.
- Web Portal Deletion (No App Login Required): Visit our official web deletion portal directly at https://chitranshconsultancy.com/api/delete_account.php.
- Direct Email Request: Email our privacy officer at chitranshconsultancy@gmail.com.
Upon receiving a deletion request, user profiles, test attempt histories, scorecard metrics, and unlocked test passes are permanently purged from our database.
6. Data Security
We employ industry-standard security protocols, including HTTPS SSL encryption for data in transit and database hashing for stored credentials, ensuring high-level security against unauthorized access or modification.
7. Contact Us
If you have any questions or data privacy inquiries, please reach out to us:
Chitransh Consultancy (ExamConnect)
Email: chitranshconsultancy@gmail.com
Website: https://chitranshconsultancy.com
Account & Data Deletion Portal: https://chitranshconsultancy.com/api/delete_account.php